SUTHERLAND Lead- New Hire Training Job 2023

Friday, March 10, 2023

SUTHERLAND 

Name of post :-  Lead- New Hire Training

Notification Date :- 10/03/2023

Qualification :- Any Graduate

Experience :- 0- 3 Years

Location :- Pan India

Salary :- 3.5 LPA – 5 LPA

About SUTHERLAND Company :- SUTHERLAND is a international enterprise process outsourcing (BPO) and technology management enterprise that affords offerings to various industries consisting of banking, healthcare, insurance, retail, telecommunications, and technology. The corporation used to be situated in 1986 and is headquartered in Rochester, New York, USA. Sutherland gives a vary of services including patron service, technical support, back-office processing, and records analytics. They have over forty transport facilities worldwide, with over 90,000 employees serving customers in over 20 languages. Some of the tremendous consumers of Sutherland encompass Microsoft, Dell, Verizon, and AT&T. In addition to traditional BPO services, Sutherland has also developed proprietary technology solutions to help businesses improve their operations and enhance customer experience. For example, their AI-powered platform “Conversational AI” helps businesses automate customer interactions through voice and text-based chatbots.

Sutherland has won numerous enterprise awards and cognizance for its offerings and innovation, together with being ranked amongst the pinnacle 10 BPO providers globally with the aid of Everest Group, and being diagnosed as a Leader in the 2020 Gartner Magic Quadrant for Customer Service BPO.

Overall, Sutherland is a well-established and quite considered BPO and science administration company, with a international presence and a sturdy song file of turning in excellent offerings to its clients.




About Job :- That you will be doing as Lead- New Hire Training

  • ·       Developing and turning in new appoint training: You would be accountable for creating and turning in comprehensive education packages for new employees. This would include growing training materials, facilitating education sessions, and monitoring the progress of new hires.
  • ·       Curriculum development: You would be responsible for growing and updating training  curriculums, ensuring that they align with the organization’s targets and the desires of the trainees.
  • ·       Team management: You would be responsible for managing a group of trainers, ensuring that they are skilled and outfitted to supply/delivery  tremendous training  programs.
  • ·       Training requires assessment: You would be accountable for assessing the training needs of new employees, and figuring out any gaps in their knowledge or skills.
  • ·       Stakeholder engagement: You would be responsible for building and maintaining relationships with key stakeholders, along with hiring managers, HR, and operations teams.
  • ·       Training evaluation: You would be accountable for evaluating the effectiveness of the new rent education program, and making suggestions for enhancements the place necessary.
  • ·       Performance management: You would be accountable for monitoring the performance of new hires for the duration of the education program, and offering remarks to make sure that they are meeting the required standards.
  • Overall, as a Lead for New Hire Training at Sutherland, you would be accountable for ensuring that new personnel get hold of comprehensive and positive training, and that they are outfitted with the knowledge and abilities indispensable to prevail in their roles.


Skills required :-

  • ·       Adaptability: You should be capable to adapt to changes in the education program or organization’s targets and make changes to the coaching packages accordingly.
  • ·       Problem-solving skills: You should be able to identify troubles and problems in the education software and boost options to tackle them.
  • ·       Communication skills: You need to have top notch communication skills, with the capability to speak correctly with trainees, stakeholders, and team members.
  • ·       Attention to detail: You must be capable to pay close attention to details to make certain that education materials and programs are correct and effective.
  • ·       Team administration skills: You must have trip in managing a group of trainers, supplying preparation and assist to ensure that they are geared up to deliver superb coaching programs.
  • ·       Analytical skills: You be capable to analyze training statistics and overall performance metrics to evaluate the effectiveness of the education program.
  • ·       Training and facilitation skills: You have journey in creating and handing over training programs, as properly as facilitating training sessions.
  • ·       Curriculum improvement skills: You have experience in developing coaching curriculums that are aligned with the wants of the trainees and the organization’s objectives.
  • Overall, as a Lead for New Hire Training at Sutherland, you be a strong leader with first-rate conversation and problem-solving skills, as properly as trip in developing and delivering wonderful coaching programs.


How to apply ?

Click on the “link given below” provided below. You will be redirected to Sutherland official career page.

Click on “Apply Online”.

If you have not registered before, create an account.

After registration, login and fill in the application form with all the necessary details.