INFOSYS
Name of post :- Customer
Service/ Service Desk Process / Senior Process Executive
Notification Date :- 06/03/2023
Qualification :- Any Graduate / Bcom/ Mcom/
MBA
Experience :- 0-4 Years (Freshers can apply)
Location :- Bangalore / Hyderabad/ Pune
Salary :- 3LPA – 5 LPA
About company :- Infosys
Limited is an Indian multinational information technology corporation that
offers enterprise consulting, information technology and outsourcing services.
The agency was established in Pune and is headquartered in Bangalore. Infosys
is the second-largest Indian IT company, after Tata Consultancy Services, by
way of 2020 income figures, and the 602nd largest public agency in
the world, in accordance to the Forbes Global 2000 ranking.
About job :- That you will be doing as customer
service :-
Resolving
issues: You will have to work to get to the bottom of any issues that customers
may additionally have, whether or not that means providing a refund or
exchange, scheduling a repair, or taking any different steps necessary to
ensure patron satisfaction.
Answering
customers inquiries: You will have to answer customer questions about products,
services, and policies. This can also encompass managing complaints or
concerns, providing facts about orders or deliveries, and addressing any
different troubles that clients may have.
Collaborating
with different departments: You will need to collaborate with different
departments, such as sales, marketing, and operations, to make sure that client
desires are met and that the organisation is turning in outstanding products
and services.
Maintaining
records: You will have to maintain records of customers interactions, along
with complaints, requests, and feedback. This will assist you tune patterns and
discover areas where improvements can be made.
Skills required as a customer service :-
Work from
Office is mandatory, No choice of hybrid and WFH.
Analytical
problem solvers who will recognize troubles and to unravel consumer issues
Problem
solving capabilities and speedy wondering to very own
Excellent
verbal skills to attend/resolve customer troubles on calls/chat/mail.
Communication
scale – CEFR ::C1, C2
Open to work
in 24*7 Shifts, voice process, rotational weekly off, work from office
surroundings and candidate should have accomplished double vaccination
completed
Open to work
in 24*7 Shifts, voice process, rotational weekly off, work from office
environment and candidate have to have executed double vaccination completed.
Being
proactive and exhibit the utmost admire for customer’s time
Good time
management, ensuring all contacts with customers add value..
About job :- That you will be doing as Service Desk Process :-
The Service
Desk Manager is accountable for the ordinary management of the Service Desk
function, such as the administration of staff, the improvement of processes,
and the reporting of Service Desk performance.
· You will be
accountable for the daily management of the Service Desk team. They oversee the
work of the Service Desk Analysts, ensuring that incidents and provider
requests are being handled effectively and effectively.
· You will be
accountable for managing the lifecycle of problems, making sure that they are
identified, logged, and resolved in a timely manner.
· You will be
responsible for managing incidents and carrier requests, and resolving issues
for customers. They are the first point of contact for clients and are
accountable for making sure that incidents and requests are logged effectively
and resolved in a well timed manner.
Skills Required as Service Desk Process :-
Work journey on Service Desk with exact
knowledge on VPN, O365, faraway support, lively directory, troubleshooting –
printer issues, Bit locker, MS teams
Aware of cutting-edge position SLA and Metrics
handled.
Talents be primarily based out of Bangalore or
Pune.
Work from Office is mandatory, No choice of
hybrid and WFH.
24*7 Shifts is mandatory.
Experience on Service now or Remedy or Control
M or comparable ticketing device with understanding of ticket priority,
severity.
Knowledge on Service requests and incidents
and ought to be in a position to communicate difference between Service
Requests and Incident.
Knowledge of Incident Management lifecycle.
Excellent communication competencies – CEFR ::
B2, C1, C2. Please add the conversation level as per the CEFR framework whilst
profiles are shared.
About job :- That you will ne doing as a Senior Process
Executive :-
Process management: The
process executive is accountable for growing and maintaining business processes
that are efficient, tremendous and meet the desires of the organization.
Process analysis: The
method govt analyze commercial enterprise tactics to become aware of areas the
place enhancements can be made. They should also be able to perceive
conceivable bottlenecks or areas the place the manner can be streamlined.
Data analysis records
related to the methods they manage. This can help them to pick out trends and
make informed choices about method improvements.
Process improvement: Once
the process executive has identified areas for improvement, they should work to
implement modifications that will improve the efficiency and effectiveness of
the process.
INTRESTED
CANDIDATE CAN MAIL THEIR DETAILS / RESUME TO THE GIVEN MAIL ID BELOW
Location of the interview
Venue z
Interview Date:- 6th
& 7th March 2023
Interview Time:- 10
AM till 12 PM
PUNE
Venue:-
Hinjewadi
Plot No. 1, Pune, Phase 1,
Hinjewadi Rajiv Gandhi Info-tech Park,
Building B1, ground floor,
Hinjawadi, Pune,
Maharashtra 411057
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